Refund policy

Refund & Returns Policy We want you to be happy with your purchase. If something isn’t right, we’re here to help.

Returns You may return unused, unopened items within 30 days of delivery. Items must be in their original packaging.

How to start a return Email us at support@perfectpetsupplies.shop with your order number and the item you want to return. We will provide return instructions.

Refunds Once your return is received and inspected, we will notify you. Approved refunds are issued to your original payment method within 5–7 business days.

Non‑returnable items

• Used or damaged items

• Perishable pet treats

• Gift cards

Exchanges If you need to exchange an item, contact us at hello@perfectpetsupplies.shop.